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Important Information for Tenants

choosing an agent

Choosing a Letting Agent

Choosing an agent is not only for finding your ideal home! It’s much more than that if they are also managing the property you are renting. There are many very professional lettings agent who provide excellent services, but unfortunately, there are also number of less reputable ones. This is what makes doing your research so important – especially before handing in your money.

The most important thing to check for is, if they are member of one of the regulatory body e.g. Redress Scheme, Property Ombudsman etc. and whether or not they are covered by a client money protection scheme.

We are a member of Property Ombudsman and we are covered for clients’ money by being protected by a reputable insurance company. We maintain separate designated client accounts, where your money is held separate from the company operating account.

We work with a network of letting agents and have access to hundreds of properties in your area. Rather than registering yourself with many letting agents, choose one agent who you feel comfortable with and who understands your needs. Our chances of finding your ideal home is lot greater than any other agent because of our contacts and access to hundreds of properties.


Deposit Protection

The deposit - money you pay before you move in your new home
- must be protected in one of the deposit protection schemes and serve prescribed information. This is your money and by law it must be protected! Many agents don’t bother to register the deposit, meaning they could be fined up to three times the deposit amount if it is not protected within 30 days from the tenancy start date. Make sure the agent you deal with knows about this.


Gas Safety Checks

If there is a gas in the property, all gas appliances must be tested annually by a Gas Safe™ engineer, and a safety certificate must be provided to the tenant before they move in and annually thereafter. Carbon monoxide leaks and faulty appliances can kill, so make sure you ask your letting agent to give you a certificate before you move in.

NICEIC – Electrical Safety Certificate

Electrical installations and appliances are not necessary to check. The installation is referred to in several regulations but is not necessary as specific as the gas regulation. Nevertheless, our tenants’ safety is our main priority, so most of the properties we let have been tested for electrical installations and portable appliances.

Energy Performance Certificate (EPC)

EPC is a report for your house energy, and tells you how energy efficient your house is. By law, this report must be given to the tenants before they move in. EPC is normally valid for 10 years.


What will you need before you move in?

(Hover to read more)


Pre-Tenancy Charges

Tenancy Agreement: £250
Administration Fee: £55 per Occupant/Guarantor (Including Right-to-Rent Checks)
References: £150 per Applicant
If we are managing the property or collecting rent on behalf of the landlord additional charges applies.
Late Payments: £10 per Day - Starting After Seven Days from the Rent Due Date
Letters Sent to Tenant for Any Breach of Tenancy Including Owing Rent: £30 per Letter
Missed Management or Contractor Visits: £65 per Visit
Tenancy Renewal Including Periodic Tenancies: £250
Mid Tenancy Changes: £250

house benefit

Housing Benefit Applicants

We accept housing benefit tenants on most of our properties.  We may ask for an additional one-month advance rent before moving in to cover the period of housing benefit claim. In such cases, tenants do not have to pay second months’ rent. We also require a guarantor who is earning three times the rental amount (e.g. if the rent is £1,000 PCM, the guarantor’s annual salary would need to be £36,000). You can provide one or more guarantors, above charges apply and same documentation is required as described above. For further information, please contact a member of our staff.


Additional Charges

Completing Housing Benefit Claim Form: £50

Please contact us with any questions or comments using the information below. We look forward to hearing from you.
Thank you!

Contact our estate agents today, in London, to obtain more information specifically designed for tenants.

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